Support
Write to contact@bitfuzed.com and a real person will answer, usually within two working days. Tell us your phone model, your car and what you were doing; a screenshot helps.
Placing the phone
For comfort scores, lay the phone flat on the passenger seat cushion, screen up, with the top of the phone pointing to the front of the car. For checking mechanical vibration, the center console or the floor on a non-slip pad works better. A dashboard or windshield mount works, but mounts shake on their own, so those results are marked as lower quality. RidePulse only compares runs made with the same placement.
A test won’t start, or stops
- Not level, or not still: the phone must be within about 10° of flat and still for two seconds. Use a flatter spot, or a non-slip pad.
- The phone moved during the test: the phone slid or was picked up during the test, so the result wouldn’t be reliable. Place it again and retry.
- No GPS fix yet: speed-based tests need a GPS fix better than 20 m. Give it a moment in the open, away from tall buildings and parking garages.
- “Engine may be off”: the idle test didn’t feel the engine above the phone’s own sensor noise. Check the engine is running. Hybrids and electric cars are often too quiet at idle for this test; use the comfort drive instead.
Results look odd
Results depend on the phone, where it lies and the road. Run the phone calibration again (with the phone flat on a table), use the same placement each time, and compare runs on the same stretch of road. On iPhone, sensors measure about 100 times a second, so frequency results cover up to about 50 Hz and are marked as limited.
RidePulse is a screening tool, not a professional diagnosis. Results depend on phone, placement and road. Have a qualified mechanic inspect any suspected fault.
Moving to a new phone
Sign in on the old phone first (Settings → Account) so your data is backed up. On the new phone, sign in with the same Google, Apple or email account and your cars and history come back. Run the calibration again on the new phone. As a guest, data lives only on the phone, so it can’t move; you can still export a copy (Settings → Your data → Export).
Pro and the pre-purchase report
- Bought it but it isn’t on? Open the Pro screen and tap Restore Purchases, signed in to the same store account you paid with.
- On another phone: sign in to the same RidePulse account there. A purchase made while signed in follows your account.
- Cancel: in your store account. On Android, Google Play → Payments & subscriptions; on iPhone, Settings → your name → Subscriptions.
- Refunds are handled by Google Play or Apple under their policies.
Sharing and your data
Change how much you share at any time in Settings → Data sharing. Export your data with Settings → Your data → Export. The details are in the privacy policy.
Delete your account
See how to delete your account.
Contact
Bitfuzed (PVT) LTD · contact@bitfuzed.com